2020 has seen a massive increase in Buy Online, Pickup In Store (BOPIS). Shoppers make an online purchase via Web or mobile, then come into the store to collect their purchases. Customers like BOPIS because it’s faster than waiting for delivery, and it reduces their time in the store.
Offering a smooth, simple BOPIS process encourages shoppers to make a purchase from you instead of going elsewhere. They need to be reassured that they will get what they ordered, and they need clear information on where and when to pick up, as well as notification if things are running late.
From the business perspective, staff need easy to use tools that ensure they deliver the right bags to the right customer, at the right time. They need to be able to tell customers when their order is ready to collect.
Ombori Grid’s BOPIS solution can be deployed quickly and easily. It interfaces with your existing e-commerce infrastructure. It uses the customer’s mobile phone to ensure they get the information they need, where and when they need it, and to ensure you can stay in communication with them throughout the process.
It can be fully configured to reflect your unique needs and your brand.