Make visits to the doctor a little less stressful
Overview
Going to the doctor is often an anxious, scary process. Patients are worried and stressed when they arrive, and if things don’t go smoothly when they get there, it can become an unpleasant experience. Anything healthcare facilities can do to reduce the stress, particularly while waiting, has a significant effect on patient satisfaction.Challenges
Safe access to healthcare is critical, and often cannot be postponed. But healthcare facilities are already some of the highest risk places for spreading disease. Hospitals and doctors’ offices are filled with sick people, often in very close proximity to one another. Many of them are already susceptible to infection, either because of age or an existing condition. Patients need to be reassured that doctors, dentists and hospitals are doing all they can to minimize the likelihood of catching COVID-19 or other infections.
In larger facilities, finding where to go can be a problem. There may be multiple buildings, spanning many floors, and signs are not always clear.
Waiting rooms and waiting times are a major issue for patients. It is important to reduce the number of people in waiting areas in order to minimize infections. Long or uncertain waiting times are a major source of stress for patients, so reducing these will result in a much improved customer experience.
Some forms of treatment require complex plans or procedures to be explained to patients. Modern presentation tools can simplify this and give patients the information they need in an accessible format as well as reducing the load on medical staff.
How can Ombori help?
Our healthcare solutions can be used by every type of facility, from small doctors and dentists’ offices to large hospitals or alternative healthcare practitioners. By combining our configurable, modular apps, you can speed up patient visits, give patients the information they need, and create a less stressful experience.
Since all Ombori apps can be managed 100% remotely, they can easily be used across multiple locations. Content can be shared between several facilities or adapted for each individual location.
- Virtual queuing reduces wait times and reduces occupancy in waiting rooms. Patients do not have to wait on the premises, but can wait in their car or at another location close by, such as a dining area. The system keeps them informed of the expected wait time and notifies them when it’s time to come in. It can handle both in-person and telemedicine appointments, giving staff maximum flexibility.
- Occupancy control allows you to ensure that you are complying with all regulations. Patients cannot enter the building unless they have an imminent appointment.
- Wayfinder helps patients find their way to their appointment. This is particularly important for larger facilities.
- Digital signage can be used to display useful information in waiting rooms or other locations. This could include wellness suggestions. In combination with the interactive Customer Remote, it allows patients to browse for detailed information relevant to their specific condition.
- The Sales Remote can be used in treatment rooms or other areas to educate patients about proposed treatments. This could include videos about treatment plans or aftercare, or interactive questionnaires to help patients understand their options.