Citizens and taxpayers expect modern cities to provide fast, efficient service.

Digital smart city technology can solve many of the problems facing today's public services. Already many services have shifted online via the Web, resulting in reduced load in offices. Full integration between physical and digital can reduce the load even further, as well as creating a faster, less stressful environment for visitors.

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municipalities

Challenges

A modern city is a smart city. In a typical city hall or other municipal building, there are numerous areas where people have to wait in line for face to face services, such as:

  • Utility payments
  • Building permits
  • License applications
  • Tax payments
  • Police stations and courthouses
  • Train and bus stations

Customers hate waiting in line at the best of times. They hate it even more when they’re just trying to fulfil a simple administrative or bureaucratic task. Reducing the wait will reduce stress, increase public safety, and provide a superior experience.

In addition, COVID-19 restrictions limit the number of people allowed to wait inside a building.This can result in long lines outside, regardless of the weather. 

Leisure facilities such as museums are moving to a timed entry model. Visitors need an easy way to book a visit time and gain admission. In order to maintain throughput, they may need to be reminded when it’s time to leave.

In larger buildings, customers may have difficulty finding the exact office or service desk they need to visit. This adds to their overall visit time, and may result in missed appointments.

How can Ombori help?

Ombori Grid solutions can be used in any setting where people need to wait in line or make an appointment to see someone. Visits are streamlined, which reduces waiting times, reduces occupancy, and reduces stress. Additional devices can help visitors find the information they need quickly and easily without needing to speak to a member of staff.

By using IOT data gathered from smart devices and interactive digital signage, municipalities can easily monitor and control all aspects of operations.

Since all Ombori apps can be managed 100% remotely, they can easily be used across multiple locations, reducing the content management overhead. Content can be shared between several facilities or adapted for each individual location. For example, a single queuing system can allow customers to choose which office to go to, depending on the wait time. Updated information can be deployed to all digital signage immediately, ensuring it is kept consistent.

  • Virtual queuing reduces wait times and reduces occupancy in waiting areas as well as smoothing out peaks and troughs in demand. Visitors do not have to wait on the premises, but can wait in their car or at another location close by, such as a dining area. The system keeps them informed of the expected wait time and notifies them when it’s time to come in. Once they arrive, the system allows them to enter. If appropriate, it will also notify them when it’s time to leave.
  • Occupancy control allows you to ensure that you are complying with all regulations.
  • Wayfinder helps customers find their way to the right office or service desk. This is particularly important for larger facilities.
  • Digital signage and video walls can be used to display useful information in waiting areas or other locations. For example it might tell them about the process for renewing or updating a driver’s license or how to pay their power bill. In combination with the interactive Customer Remote, it allows visitors to browse for detailed information relevant to their specific situation. In some cases, they may be able to get their questions answered by the device and not need to speak with a human.

 

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