A modern city is a smart city. In a typical city hall or other municipal building, there are numerous areas where people have to wait in line for face to face services, such as:
Customers hate waiting in line at the best of times. They hate it even more when they’re just trying to fulfil a simple administrative or bureaucratic task. Reducing the wait will reduce stress, increase public safety, and provide a superior experience.
In addition, COVID-19 restrictions limit the number of people allowed to wait inside a building.This can result in long lines outside, regardless of the weather.
Leisure facilities such as museums are moving to a timed entry model. Visitors need an easy way to book a visit time and gain admission. In order to maintain throughput, they may need to be reminded when it’s time to leave.
In larger buildings, customers may have difficulty finding the exact office or service desk they need to visit. This adds to their overall visit time, and may result in missed appointments.
Ombori Grid solutions can be used in any setting where people need to wait in line or make an appointment to see someone. Visits are streamlined, which reduces waiting times, reduces occupancy, and reduces stress. Additional devices can help visitors find the information they need quickly and easily without needing to speak to a member of staff.
By using IOT data gathered from smart devices and interactive digital signage, municipalities can easily monitor and control all aspects of operations.
Since all Ombori apps can be managed 100% remotely, they can easily be used across multiple locations, reducing the content management overhead. Content can be shared between several facilities or adapted for each individual location. For example, a single queuing system can allow customers to choose which office to go to, depending on the wait time. Updated information can be deployed to all digital signage immediately, ensuring it is kept consistent.